21. How to Upgrade, Downgrade, or Subscribe to a Plan
Path in Zenith:
Payments → Plan & BillingChoose the plan by team size and monthly conversation volume — upgrading later takes one click.
Important: Exact proration rules on upgrade/downgrade, and how unused AI credits are handled on cancellation, are pending confirmation before this article is published live.
- 1
Go to Payments → Plan & Billing → compare the Starter / Growth / Pro plans.
- 2
New subscription: choose a plan → complete checkout via Razorpay → your plan activates.
Capture: Plan checkout screen. Highlight: the selected plan. - 3
Upgrade: pick the higher plan and complete checkout — new features unlock as soon as payment succeeds.
- 4
Downgrade or cancel: manage your subscription from the same Plan & Billing tab.
Tips
- •Choose the plan by team size and monthly conversation volume — upgrading later takes one click, so start realistic.