6. How to Send Attachments

Path in Zenith: Chats → open a chat → Attach file icon

Attachments work freely inside the 24-hour customer window.

1
Open the customer's chat in Chats.
2
Click the paperclip 'Attach file' icon → choose the file type: Image, Video, Document, or Audio.
Capture: Chat window with the attach-file picker open. Highlight: the file-type options.
3
Add a caption if needed (e.g., 'Price list January 2026') → Send.
4
Outside the 24-hour window, you can't send a free-form file. Send a media template instead — a template whose header is an Image/Document (create it in Article 3).

Tips

•Rename files professionally before sending — the customer sees the file name (Price-List-Jan-2026.pdf, not final_v3(2).pdf).
•Compress big videos — faster delivery, fewer failures.