17. How to Enable Auto-Response (Welcome, Off-Hours & Live Chat Settings)
Manage → Live Chat SettingsManage → Live Chat Settings is where you configure what happens automatically before a teammate picks up a chat: a welcome message for first-time contacts, an off-hours message outside your working hours, and whether chats auto-resolve.
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Go to Manage → Live Chat Settings.
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Welcome Message: toggle ON → edit the text sent automatically to a first-time contact.
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Working Hours: set your hours per weekday and your timezone.
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Off Hours Message: toggle ON → edit the text sent when a customer messages outside your Working Hours.
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Auto Resolve Chats: toggle on if you want conversations to close automatically after a period of inactivity.
Capture: Off Hours Message and Auto Resolve Chats toggles. Highlight: the Off Hours Message toggle. - 6
Test: message your business number from a personal phone outside working hours and confirm the Off Hours Message arrives.
Good to know
- •There is no in-app 'AI Sales Agent' toggle, knowledge-file upload, or keyword-based human-handover feature inside Live Chat Settings — those don't currently exist as app features.
- •A separate, advanced page generates an AI-agent system prompt for teams running their own external automation (e.g. an n8n AI Agent node), but it's a prompt generator you paste elsewhere, not a plug-and-play 'enable AI agent' switch inside Zenith.
Tips
- •Keep the Welcome Message short and specific — it's the first thing every new contact reads.
- •If your team works split shifts, double-check the Working Hours timezone matches your business, not the server default.