Refund & Cancellation Policy

This policy explains how cancellations and refunds work for Zenith Code subscriptions, prepaid credits and onboarding services. It should be read together with our Terms of Service.

1. Subscription cancellation

• You may cancel your subscription at any time from your dashboard or by emailing support@zenithcode.io from your registered email.
• Cancellation takes effect at the end of your current billing cycle. The Service remains available until then.
• Fees already paid for the current billing cycle are non-refundable, and no pro-rata refunds are provided for unused days, unless required by law.
• After cancellation, your data is handled as per the export and retention terms in our Terms of Service and Privacy Policy.

2. Prepaid credits

• Prepaid credits cover variable usage costs (AI processing and Meta's per-conversation charges) and are non-refundable once purchased.
• Credits are valid for 12 months from the date of purchase and are non-transferable between accounts.
• Unused credits remaining at account termination stand forfeited, except where a refund is required by law or expressly agreed in writing.

3. Setup and onboarding fees

Where a one-time setup, onboarding or agent-configuration fee applies, it is non-refundable once onboarding work has begun (including WhatsApp Business API connection, agent configuration or catalogue setup).

4. When refunds ARE given

We will refund the full amount, to the original payment method, in these cases:

• Duplicate payment for the same invoice or order
• Failed transaction where the amount was debited from you but the plan/credits were not activated, and the gateway confirms the debit
• Billing error on our side (wrong amount charged or wrong plan applied)

Approved refunds are initiated within 5–7 business days of confirmation. The time for the amount to reflect in your account depends on your bank or payment provider (typically 5–10 business days after initiation).

5. Service issues

If the Service is materially unavailable or malfunctioning due to a fault on our side, report it to support@zenithcode.io within 7 days. Verified issues may be compensated with service-day extensions or bonus credits at our discretion. Downtime caused by Meta/WhatsApp, third-party providers, your account's policy violations or force majeure is not refund-eligible.

6. How to request a refund

Email support@zenithcode.io from your registered email with:

• Registered business name and phone number
• Payment reference / transaction ID and date
• Reason for the refund request

We acknowledge requests within 48 hours and communicate the decision after verification with our payment gateway (Razorpay).

7. Taxes and invoices

All eligible refunds include applicable GST charged on the refunded amount. Tax invoices/credit notes are issued for all transactions and refunds.

8. Contact

Zenith Code
Aryan Tower, Beside Prabhawati Hospital, East Jail Road, Ahirtoli, Ranchi-834001, Jharkhand, India
Email: support@zenithcode.io | Phone: +91 6205435760